WARRANTY CARD AND INSTALLATION INSTRUCTIONS
FOR SINGLE-FRAME WINDOWS, BALCONY DOORS, AND WOODEN EXTERNAL DOORS
NOTE: Before beginning the installation, please read the instructions and warranty conditions.
RONKOWSKI Factory of Windows and Doors S.A.
83-400 Kościerzyna, Mała Kolejowa 4
Phone: 58/686-77-81
Fax/Phone: 58/686-78-54
Website: www.ronkowski.eu
Email: biuro@ronkowski.eu
WARRANTY CONDITIONS
§ 4
- Under this warranty, the Manufacturer is obligated to eliminate defects in the Products covered by the warranty, as described in § 2, clause 1, in case the defects are reported within the periods specified in § 5, clause 2 of this warranty.
- In case of an unjustified claim under this warranty, the Buyer is obligated to reimburse the Manufacturer for all work and travel costs incurred by the Manufacturer’s personnel to assess the validity of the claim.
§ 5
- The warranty covers the removal of defects that arise and are reported within the period indicated in the “WARRANTY CARD,” starting from the date the product is delivered to the Buyer.
- The defect notification date is considered the day the information is received by the Manufacturer (e.g., receipt of a letter, email, fax, or in person).
- The Buyer can use the Manufacturer’s warranty services only within the territory of the Republic of Poland, at the location where the product was delivered to the Buyer.
- The Manufacturer will not accept invoices for costs related to the self-repair of defects.
§ 6
- The Buyer should submit a complaint in writing to the Manufacturer’s registered address.
- Within 14 days of reporting the defects, the Manufacturer will provide the Buyer with a written response regarding the further processing of the complaint.
- The Manufacturer may request additional information from the Buyer regarding the reported defects.
- The response to the complaint will be given in the form of a “Complaint Protocol.”
- The “Complaint Protocol” is prepared with the Buyer’s involvement or based on the information provided by the Buyer.
- During inspections or the preparation of the “Complaint Protocol,” defects may be directly addressed, if technically feasible.
- The Buyer will provide the Manufacturer or authorized personnel with access to the defective product for inspection and repair.
- Failure to provide access to the product in the agreed timeframe will release the Manufacturer from the obligations under this warranty.
§ 7
- Defects will be rectified within one month from the date of notification of the complaint.
- The detailed process and date of defect removal will be agreed upon between the parties via phone or in writing.
- The Manufacturer will make every effort to repair the defects as quickly as possible.
§ 8
- The Manufacturer’s warranty is evidenced by the “WARRANTY CARD.”
- To claim warranty benefits, the “WARRANTY CARD” and proof of purchase (invoice) must be presented.
- A modified or illegible “WARRANTY CARD” may be considered invalid.
- The warranty agreement is considered concluded upon signing this “WARRANTY CARD.” For the warranty agreement to be valid, the signature of both parties is required.
§ 9
- Repairs and modifications made by unauthorized persons during the warranty period may result in the forfeiture of warranty rights.
- Warranty repairs will be recorded in the “WARRANTY CARD.”
Address for warranty claims:
Warranty Services:
RONKOWSKI Factory of Windows and Doors S.A.
Mała Kolejowa 4
83-400 Kościerzyna
Phone: 58/686-77-81
Fax/Phone: 58/686-78-54
Email: biuro@ronkowski.eu
IMPORTANT:
During use, it is prohibited to:
- Overload the hinges by opening the leaf too quickly, which may cause hinge breakage and damage to the leaf and frame.
- Secure the door from closing by wedging with a hard object.
- Install external blinds on the frame.
TIPS FOR PROPER MAINTENANCE AND CARE OF WOODEN WINDOWS AND BALCONY DOORS
Congratulations!
You have chosen high-quality wooden windows and balcony doors, which combine excellent usability properties with modern production technology.
To maintain the quality and beauty of your windows and doors, it is important to follow the guidelines and recommendations for using care kits for wooden windows and doors, such as the Remmers Pflege Set.
To ensure the long-lasting quality of your wooden windows and balcony doors, it is essential to follow the recommendations below.
CARE AND MAINTENANCE OF WOODEN SURFACES
Windows and balcony doors should be cleaned and maintained twice a year, in spring and autumn, under favorable weather conditions, using the Remmers Pflege Set care kit for wooden windows and doors.
By regularly using these care products, you will extend the lifespan of your windows, enhance their appearance, and provide additional protection against harmful weather conditions.
Do not rush. Clean the finished window and door frames after 6-8 weeks, avoiding vigorous and dry wiping as well as aggressive cleaning agents. Do not use dishwashing or glass-cleaning liquids, as they can negatively affect the acrylic surfaces. Do not use abrasive agents or those containing anionic surfactants or solvents like acetone or nitro, as they may cause the surface to become matte or dissolve. Only use mild cleaning agents as recommended by the manufacturer (e.g., Remmers Pflege Set).
Proper ventilation is also essential. Regularly ventilating rooms promotes well-being and proper concentration, and ensures the exchange of stale, moist air with fresh, dry air, providing good thermal insulation. Therefore, ventilate all rooms every morning for 10-15 minutes, and repeat this 3-4 times during the day, for 5 minutes each time, depending on usage. Turn off heating during this process and open the window wide for the best results.
INSTALLATION TIPS:
It is prohibited to use strong adhesive tapes, such as reinforced tapes, to secure windows during construction work.
Any labels should be removed from the glass no later than 14 days after installation, as removal may become very difficult afterward.
